Terms & Info
Making A Purchase: Take a look around the pages in our catalogue and use the "Order Form" for any item that you wish to buy / Hire. Once you have finished shopping, click on "Order").
Delivery charges are calculated at the end as the price is calculated on the total weight of the order.
While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of your order we will inform you right away and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, or you fail to reply to our e-mail within 14 days we will treat the order as cancelled.
Order acceptance and the completion of the contract between you and us will take place on the dispatch of the products ordered unless we have notified you we do not accept, or you have cancelled, the order.
Delivery: Yes, we charge for delivery. We do not promise "free delivery" and most companies who do just hide the cost of carriage in the price of the goods. However, we aim to keep the cost of deliver as low as possible.
If you are ordering a very small item ( to fit in to a DL envelope) we can send this order via normal post (sent at your risk) Please state you wish for your order to be sent via this method and your card payment will be adjusted accordingly.
Please note that when after the goods have left us they are in the hands of the carrier and we are not responsible for late deliveries.
All deliveries MUST be signed for and we are unale to accept requests for parcels to be left outside/in sheds etc.
Delivery Schedule We aim to get the equipment dispatched within 1-3 business days from when we receive your order. If there is ever a problem with our stock we will e-mail you to inform you of the despatch date. You may wish to cancel your order at this time if you prefer not to wait.
Back Orders: We do not keep everything we sell on the shelf however, our shipping times are still usually 2-3 days from the time you place an order.
If your item is not in stock or available within the time scale shown above we will back order for you. We will contact you advising of a delivery date. You may wish to cancel your order at this time if you prefer not to wait.
We want you to be happy with everything about dealing with LIGHTRICS. We therefore guarantee your satisfaction. Should there be a problem with the equipment you buy from us or our service - we will do our utmost to rectify the problem as quickly as possible and without fuss. All new equipment comes with at least a 12 months manufacturers warranty.
We try not to be beaten on price - if you can find it cheaper elsewhere then please feel free to haggle !
You must report any loss, damage or shortages within 7 days of dispatch of your order.
Complaints: Any complaints received will be dealt with quickly and without fuss. Please send your complaint using any of the methods listed below. We endeavour to respond to all complaints within 48 hours. We will keep you informed throughout the process and aim to resolve all complaints within 5 working days.
Reaching Us: If you need to reach us
Phone: 01689 857879 (Charged at Standard rate)
Phone: 079104 28112 (Charged at Local rate)
Lines are open 10:00am - 6:00pm GMT Monday to Friday
Mobile: 07910 428112 (Our of hours Mobile)
We NEVER disclose your information to third parties. Cookies are used on site, but only to keep track of the contents of your shopping cart once you have selected an item. We do not send out newsletters, special offer e-mails, customer surveys, anything in fact to clutter up your mailbox.
The Distance Selling Regulations 2000 state that once "unwanted" goods are received, you have 7 working days from the day after you receive the goods to cancel your order. Your right to cancel therefore starts from the moment the order is placed and ends 8 working days after you receive the goods. To cancel your order please contact us quoting your order reference number within this time period. Return the order to us including your delivery note so we can process your refund quickly. If you need a copy of the delivery note we can send you a replacement via e-mail.
Further to these conditions stated by law: where goods have already been dispatched to you, you can return goods unopened for any reason (apart from custom made items and lamps etc) at any time within 28 days of receipt for a refund or exchange (please note, there will be a 15% restocking charge for business customers). You must contact us to obtain a return number prior to returning goods.
If your goods are faulty you must notify us right away and arrange for these items to be collected by us within 14 days. We will collect, repair or replace any faulty goods and return them to you free of charge. You must tell us when the goods are ready for collection so we can book our carrier. If our carrier is unable to collect from you or the goods are not ready for collection within a 14 day period we insist the customer returns these goods at their own cost.
Any refunds are be made within 7 days of the return of your order. (Typically, the same day as goods arrive back with us))
Nothing contained in our terms of business affect your statutory rights.
Remittance Terms Payment required prior to dispatch for non-account customers
30 day account for official orders and account holders. We reserve the right to charge interest at 4% above base for all late payments.
Lightircs is not registered for VAT
Lightrics will be referred to as"The Company" the company, person or persons, firm or business will be referred to as "The Customer". These conditions of business shall apply to all transactions for the supply of equipment, materials and services (including the services of technicians and other staff.)
 All orders must be in writing. Supply charges for equipment are based on a period of one week. Fees for staffing and other services are based on a daily or weekly basis depending on the length of contract. Charges for staffing, design and consultancy, and other services, depend on Customer requirements, i.e. Number of staff, time required, etc. These charges will be finalised before any contract coming into effect.
 The Company cannot take any responsibility for any injuries to personnel or damage to property sustained as a result of use of dry-hired equipment. Equipment hired will be at the Customers risk during the hire period and the Customer will be responsible for any loss or damage howsoever caused. In the event of any loss or damage to the Equipment the Hirer shall pay for its replacement, or the cost of restoring it to good working order, or allow LIGHTRICS or to carry out such work at the Hirer’s expense. The Hirer shall during the Hire Period keep the Equipment insured for its full replacement value with a reputable insurance company against loss or damage from all risks (including third party risks). The Hirer shall notify its insurers that the Equipment is on hire from LIGHTRICS and request the insurers to endorse a note of such interest on the policy, naming LIGHTRICS as loss payee.
 Where appropriate, the Customer will arrange credits to be printed on posters, in programmes and published in other advertising media. The wording for such poster and programme credits shall be appropriate to the equipment or services supplied to the Customer. For example: Lighting and Sound by Lightrics. Or where the services of specialist technicians or designers are utilised in connection with services offered a further credit has to be given. i.e. Lighting Designer (Name) or Sound Engineer (Name).
 Customers are responsible for ensuring that any relevant Rules, Regulations or Statutory Provisions that govern the use of any equipment supplied by the Company are complied with. The Company will in no way assume liability for any loss or damage caused through non-compliance with such Rules, Regulations and Statutory Provisions.
 All equipment is supplied in normal working order. The Company's only liability for any defect, or equipment failure hired shall be limited to the rectification of any such defect or failure that may arise from fair wear and tear. Equipment hired must not be modified or altered in any way whatsoever. Should any equipment be found to have been altered the Company will charge the Customer up to the full replacement value to correct any modification made. Any defect or failure of equipment supplied to the Customer, without staff, should be notified to the Company within 24 hours and confirmed in writing thereafter and in any event within 3 days. Should the Customer fail to notify the Company of any such defect or damage they will be liable for the costs arising to rectify any defect or damage that may include parts and labour up to the full the equipment. Spare Lamps MUST be returned for inspection or a charge for the replacement will be made.
 The Customer shall be responsible for advising the Company as to the location of any hired equipment at all times during the period of hire. No equipment shall be allowed out of mainland Great Britain without prior consent of the Company.
 All equipment remains the property of the Company.
The Company reserves the right to substitute other suitable designs for equipment ordered.
 When the Company provides services such as staffing, design and consultancy, etc. Other conditions not mentioned herein may apply; such as providing staff with per diem payments and or hotel accommodation and or travelling expenses and or meals whilst on site, etc. These additional conditions will be made clear prior to entering into any agreement with the Customer.
The Customer will pay all hire charges and other such fees for staffing, design, consultancy, etc. on the agreed date. If payments are not made by the appropriate date equipment may be repossessed and/or services withdrawn and any discounts offered will be cancelled. In no way whatsoever will the Company be liable for any loss or damage suffered as a result of repossession of equipment or withdrawal of services. Should the Customer cancel the services of the Company less than 24 hours prior to commencement, the Customer will be liable to pay the Company up to 75% of the total fee together with the value of any expense incurred on the Customers behalf. Equipment lost, damaged or returned late will incur continued hire charges at the prevailing rate until equipment has been replaced, repaired or returned. Late return of the equipment will be charged at the daily rate.
None of the information printed in catalogues or price lists shall constitute any part of a contract. This price list is for general information purposes only. The equipment specifications and the prices published in catalogues, etc. are subject to alteration without notice.
Upon taking delivery of hired equipment you will be asked to sign a delivery note.
By signing our delivery note you are accepting the above terms and conditions of business